Director of Contact Center
Joe Pagano serves as the director for Human Coalition’s national Contact Center, managing a team of nurses, social workers, and call operators. Joe is responsible for training and coaching team members, as well as overseeing inbound and outbound calls, donor relations, and on-boarding of potential clients.
Joe’s professional experience includes the roles of team leader in management and sales consultant for Verizon, where he had a proven track record of improving results. Joe’s experience in leadership, coaching, and training is exemplary. Joe is a graduate of West Virginia University, where he earned a Bachelor of Art in Communication Studies, and University of Phoenix, where he earned his MBA.
Joe and his wife, Mandy, have six children, ranging in age from 13 to 6 years old.