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Web & CRM Specialist (Plano, TX)

Location: Plano, TX

Type: Full Time

The Web & CRM Specialist supports the needs of the Communications team by contributing to the areas below.

Essential Functions:

  • Manage the Human Coalition website
  • Pull data from fundraising campaigns to report on campaign performance
  • Provide email and website reporting
  • Test and optimize campaigns for maximum effectiveness and scalability
  • Collaborate with other team members and stakeholders
  • Manage house file list
  • Troubleshoot and maintain CRM (currently Pardot)
  • Build and maintain segmentation grid
  • Provide overall campaign management
  • Deliver training and ongoing support for email marketing, CRM, and related platforms
  • Ability to troubleshoot web, email, and CRM issues effectively, working with technical teams to resolve issues in a timely manner
  • Support the online store inventory and fulfill product orders

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications: 

  • Passionately aligned with the mission and vision of Human Coalition
  • Strong understanding of the Pardot email marketing system and other ESPs
  • Minimum of 2 years direct experience managing CRM and email marketing platforms
  • 2 – 5 years of experience with HTML5 and CSS
  • Minimum of 2 years of experience with WordPress
  • Ability to work in a fast-paced environment and manage multiple projects at one time
  • Experience with landing page platforms like Unbounce a plus
  • Overall knowledge and experience with digital and online technologies, including knowledge of web-based analytics tools, social media management platforms, web-based testing tools, and presentation skills/software
  • Strong understanding of email marketing systems like Mailchimp and Pardot preferred
  • Strong critical thinking and creative skills

Please send cover letter and resume to Ms. Corey Ellis at