PA Contact Center Agent

POSITION TITLE: Contact Center Agent

CLASSIFICATION: Non-Exempt

TYPE: Part Time

REPORTS TO: Contact Center Director

DATE: 7/26/2016

SUMMARY:

The Contact Center exists to field/receive and respond to phone calls, chats, web communication, etc. with clients seeking abortion services. The ultimate goal is to schedule the client with an appointment where they will ultimately make a LIFE decision. We service pregnancy resource centers throughout the country and we are the primary contact for our Women’s Care Clinics.

Services are provided for the abortion-determined and undecided women to help them in the decision-making phase of their pregnancy. The provision of ultrasound services to women who are not vulnerable to choosing abortion is at the discretion of the medical and clinical director.

Contact Center Agents help women who are facing an unplanned pregnancy to receive all of the testing and information they need to make an informed decision about their pregnancy.

ESSENTIAL FUNCTIONS:

• Answer inbound calls/chats
• Utilize the CRM database (Salesforce)
• Listen attentively
• Set appointments
• Attend to appointment reschedules and reminders

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM QUALIFICATIONS:

• Passionately aligned with the mission and vision of Human Coalition
• Excellent communication skills
• Self-motivated, able to multitask and goal focused
• Service oriented
• Excellent computer skills
• Able to work well in a team environment
• Adaptable to change

SUPERVISORY RESPONSIBILITY:

None

EDUCATION AND EXPERIENCE:

• Sales experience preferred
• Background in counseling, pro-life, crisis center helpful
• Bilingual Spanish is a plus

EEO STATEMENT:

Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, marital, disability, or veteran status.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.